Cancellation & Rescheduling Policy

We understand that plans change. This policy outlines how cancellations and rescheduling work for ArtSit bookings.

Key Principles

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Mutual Respect

Both families and ArtSitters need reasonable notice of changes to maintain reliability.

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Transparent Communication

Cancellations and rescheduling requests should be made through ArtSit as soon as possible.

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Fair Policies for Both Parties

Clear expectations help families and ArtSitters plan their schedules.

For Families

Cancellation Notice

We ask that families provide as much notice as possible when canceling a booking. The specific cancellation terms and any applicable fees will be shared with you when your booking is confirmed.

General guideline: Cancellations made 48 hours or more before the scheduled session are more likely to result in a refund or credit. Cancellations with less notice may be subject to cancellation fees.

Rescheduling

If you need to reschedule your session, contact ArtSit as soon as possible. We will work with you and your chosen ArtSitter to find a new date and time that works for everyone.

Rescheduling requests are typically accommodated without additional fees if made with sufficient notice.

Emergency Cancellations

We understand that emergencies happen. If you must cancel with very short notice due to an emergency, contact ArtSit immediately. We will do our best to support you and discuss any applicable policies.

How to Cancel or Reschedule

To cancel or reschedule a booking, please:

  1. 1. Contact ArtSit at joinartsit@gmail.com
  2. 2. Include your booking details and the date/time of your session
  3. 3. Let us know if you'd like to reschedule or cancel
  4. 4. We'll confirm the changes and any applicable adjustments to your payment

For ArtSitters

Your Commitment to Families

When you accept a booking through ArtSit, you're making a commitment to show up and provide the agreed-upon care. This builds trust and helps families feel confident in their choice.

If you need to cancel a session, notify ArtSit as soon as possible so we can support the family and discuss next steps.

If You Need to Cancel a Session

Life happens. If you need to cancel a session you've accepted, please notify ArtSit as soon as possible. The earlier you notify us, the easier it is for families to reschedule or find an alternative.

Frequent cancellations or cancellations with very short notice may impact your ability to accept future bookings or your standing on the ArtSit platform.

How to Cancel or Reschedule

To cancel or reschedule an accepted booking, please:

  1. 1. Contact ArtSit at joinartsit@gmail.com as soon as possible
  2. 2. Include the family name and booking details
  3. 3. Explain the reason for the cancellation
  4. 4. ArtSit will communicate with the family and discuss options

Refunds & Credits

Refund and credit eligibility depends on when the cancellation or rescheduling request is made relative to the scheduled session date and time.

Your confirmation invoice will include specific cancellation and refund terms. If you have questions about refunds or credits for your specific booking, please reach out to ArtSit.

Questions About This Policy?

If you have questions about cancellation or rescheduling, please contact ArtSit.

Contact ArtSit